We want you to love what you ordered. If something isn't right, we're here to help.
Returns
You can return eligible items within 14 days of delivery. Items must be unworn, unwashed, with tags attached and in their original packaging. Some items are final sale; see below.
How to start a return
Email support@orbalwear.com with your order number and the item(s) you'd like to return. We'll reply by email with return instructions and the return address. Please don't send items back without contacting us first. Returns sent to the address on the package can't be processed.
Return shipping
For change-of-mind returns, return shipping is paid by the customer, and the cost depends on your carrier and the return address we send you. If we made a mistake or your item is faulty, you won't pay anything (see below).
Damaged, defective or wrong items
If your item arrives damaged or defective, or isn't what you ordered, please email us within 7 days of delivery with your order number and photos of the issue so we can sort it out quickly. We'll send a free replacement or give you a full refund. In most cases you won't need to send the item back. This doesn't limit any rights you have under applicable consumer law.
Exchanges
Need a different size or colour? We handle exchanges as a return plus a new order. Start a return for the original item as above, and place a new order for the item you want so you don't miss out while stock lasts. The new order is charged when you place it, and the original item is refunded once your return is received and inspected. Return shipping for an exchange follows the return shipping rules above.
Refunds
Once your return is received and inspected, approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a little longer to show it.
Final sale and non-returnable items
- Custom and embroidered items, such as the Orbalwear Embroidered Heavyweight Hoodie, are made to order and are final sale. We'll still replace or refund them if they arrive defective or misprinted. This is also shown on the product page.
- Items marked as final sale or sale at the time of purchase.
- Gift cards.
Questions? Email support@orbalwear.com.