FAQ

Orders

How do I track my order?
When your order ships, we'll email you a tracking link. If you haven't received it, check your spam folder or contact support@orbalwear.com.

Can I change or cancel my order?
Email us as soon as possible with your order number. We can usually change or cancel an order that hasn't been processed yet. Once it has been processed or shipped, we can't change it, but you may be able to return it (see Returns).

Shipping

Where do you ship?
We ship to the United States. Most jackets and coats ship within the US only. Some pieces, including the embroidered hoodie and items whose product page says "Delivery times to other countries vary", can also ship internationally. Available options are shown at checkout.

How long will delivery take?
It depends on the item, and each product page and the checkout show the time for that item. Pieces from our US partner warehouse: 1–2 business days processing, then 2–5 business days delivery. Made-to-order pieces from overseas: 5–10 or 11–14 business days in total, depending on the style, processing included. Standard shipping pieces: 7–15 business days total to the US, including 1–3 business days processing (other countries vary). Pieces from a US fulfillment center: 9–11 business days total. Embroidered hoodie: 2–5 business days fulfillment, then 3–4 business days delivery in the US. Shipping is free on every order. See Shipping.

Will my order arrive in one package?
Not always. Orders with several items may arrive in separate packages, each with its own tracking.

Sizing & fit

How do I choose my size?
Fit varies by style, so each product page lists the garment measurements for that item, where available. Compare them with a similar piece you own. See our Size Guide for how to measure.

Materials

Is your leather real?
No. Our leather-look and suede-look pieces are faux (vegan) materials, and we always say so. We list the fabric composition on each product page, and say so when it isn't confirmed.

Returns

What is your return policy?
You can return eligible items within 14 days of delivery if they're unworn, unwashed, with tags attached and in their original packaging. Return shipping for change-of-mind returns is paid by the customer. Custom and embroidered items are final sale unless they're defective. See Returns & Exchanges.

My item arrived damaged or wrong. What do I do?
Please email us within 7 days of delivery with your order number and photos. We'll send a free replacement or a full refund, and in most cases you won't need to return the item. This doesn't limit any rights you have under applicable consumer law.

Can I exchange an item?
Yes. We handle exchanges as a return plus a new order: the new order is charged when you place it, and the original is refunded once your return is received and inspected.